Privacy Policy

Securing Your Personal Data

Responsible Party

MAV techniek (brightsign-shop.eu), Kerkhoflaan 84 1161 JE Zwanenburg Netherlands, is the party responsible for processing the personal data as described in this privacy policy.

Personal Data We Process

Personal data is any information that can be used to trace you as an individual. We process the following categories:

• Personal details: Name, gender, date of birth
• Address details: House number, street name, city, postcode, country
• Contact details: Telephone number, email address
• Payment details: Account number, IBAN, credit card number
• Account details: Customer number, user name, IP address
• Recordings: Camera (in-store) and telephone recordings

Purpose & Relevance

1. Processing your order

We need your data to process and deliver orders, handle returns, or facilitate repairs. We are legally obliged to keep sales agreement information for 7 years.

2. Webshop Account

We store your details to provide a seamless shopping experience, allowing you to track orders, manage wishlists, and arrange returns easily.

3. Customer Service & Quality

We store contact history and may record calls for training and quality purposes. Phone recordings are destroyed after 1 year.

4. Newsletters & Marketing

We only send newsletters with your explicit permission. You can unsubscribe at any time via the link in our emails or your account settings.

Sharing & Security

Your data is only shared with partners (delivery, payment, IT) necessary for our services. We have strict agreements to ensure they treat your data with the same care we do. We never sell your data to third parties.

We have taken appropriate technological measures to secure your data on secure servers, with restricted access only to employees who need it to carry out their duties.

Your Rights

Under the GDPR, you have the right to access, change, or delete your personal data. You can contact us directly to invoke these rights.